From:	Boggess, Cynthia
Sent:	Tuesday, April 06, 2010 11:58 AM
To:	Alan Meyer
Cc:	Osei-Poku, William; Trivedi, Minaxi
Subject:	RE: CMS Import Utility Error

Thanks Alan! Let me know if you have other questions. 

-----Original Message-----
From: Alan Meyer [mailto:vrmeyer@comcast.net]
Sent: Tuesday, April 06, 2010 11:55 AM
To: Boggess, Cynthia
Cc: Osei-Poku, William; Trivedi, Minaxi
Subject: Re: CMS Import Utility Error

Thanks Cynthia.

I take it that the original programmers tried to track this down but were 
unable to find the problem.  I'm not surprised.  These kinds of intermittent 
errors that can't be reliably reproduced can be really difficult to find.  For 
most bugs, if you know exactly how to reproduce the problem you're 75% of the 
way towards solving it.  But when you don't know, you have no way to do 
experiments or to watch things happening.  A programmer can come up with a 
theory about the cause and make a change, but can't test 


But I'll do what I can with the information you've sent.  If nothing else, at 
least I'll learn more about how the application works and refresh my Visual 
Basic skills - a language I haven't used in quite a few years.  At any rate, 
I'll do my best.

     Alan

On 4/6/2010 11:39 AM, Boggess, Cynthia wrote:
> Hi Alan,
> I am in the process of reviewing the April 2010 citations and some 
> from previous review cycles where new topics have been added. These 
> citations were imported yesterday. I retrieve a batch of citation 
> records using the find tool and then double click to open each one. In 
> each record I at least record a note. In some I am adding summary 
> topics and/or rejecting summary topics. The errors occur one after the 
> other when I try to save changes (specifically click "Save and Close" 
> ) to a specific citation record. The record, the changes I am trying 
> to save, or whether I linked to pubmed from the record or not have no 
> pattern in terms of when the error occurs. I seem to be getting the 
> error about every 20 minutes regardless of the number of citations I 
> have recorded changes to or viewed.
> This is not the first time we have seen these errors. This has 
> happened on and off for years. Sometimes I see the errors once and 
> then do not see them again for months. It is only when they occur more 
> than once a day that I report them. Today is excessive. This is the 
> first time it has happen so frequently.
> Let me know if you have additional questions.
> Next time I get the error I will send you the CSMID for the record 
> that I was working on when it happened.
>
> Cynthia Boggess
>
> Cynthia Boggess
> Cancer Information Analysis and Tracking (CIAT) ICF International
> 1803 Research Blvd, Suite 301
> Rockville, MD 20850
> 678-906-5609 or 770-384-8976
> cBoggess@icfi.com
>
>
>
>
> -----Original Message-----
> From: Alan Meyer [mailto:vrmeyer@comcast.net]
> Sent: Tuesday, April 06, 2010 10:27 AM
> To: Boggess, Cynthia
> Cc: Osei-Poku, William
> Subject: CMS Import Utility Error
>
> Hello Cynthia,
>
> I got the problem report from William.
>
> Can you give me any more details about what you were doing and how I can
>
> reproduce the problem?
>
> What were you doing when the problem occurred?
>
> Does it happen on a particular input record, or is there something
> different about the record that it happens on from other records?  Can
> you give me record IDs for any of the records it happened on?
>
> Is it a record that's already in the database, or one you are importing
> from NLM but is not stored yet.
>
> Are you attempting to enter or edit data in a particular field?
>
> Does it happen when you press a particular key, e.g., the Enter key or a
>
> Function key, or do something specific with the mouse?
>
> It appears that the three screen images you captured have different
> content as well as different error messages.  Do they occur one after
> the other, i.e., image001.png appears, then you click OK, the screen
> changes and image002.png appears, you click OK and then screen 3
> appears?  Or are you able to do you do some work between the three
> errors until you finally give up?  Do the error messages appear in that
> order, image001, image002, and then image003?
>
> Thanks.
>


-- 
Alan Meyer
AM Systems, Inc.
Randallstown, MD, USA
vrmeyer@comcast.net